Shipping Policy

Thank you for shopping with KartPrints. This Shipping Policy explains how and when your order will be delivered.

1ORDER PROCESSING TIME

1.1 Custom / Made-to-Order Products

Includes: custom neon signs, acrylic nameplates, LED logos, wall art, personalized prints, etc.

  • Production time ranges from 3–10 working days, depending on design complexity.
  • Production begins only after:
    • Full payment, and
    • Customer approval of the final design (if applicable).
  • Delays in design approval may extend the delivery timeline.

1.2 Pre-Made / Ready Stock Products

Includes: pre-designed neon signs, décor items, ready-made prints, accessories, etc.

Orders are usually processed and dispatched within 1–3 working days, subject to stock availability.

2SHIPPING TIME

Once shipped, delivery typically takes:

  • 3–7 working days for metro cities
  • 5–10 working days for non-metro and remote areas

Delivery may be delayed due to:

  • Courier backlogs
  • Festivals or holidays
  • Weather issues
  • Local restrictions
  • Courier operational issues

KartPrints is not liable for delays caused by courier partners.

3SHIPPING CHARGES

  • Shipping charges, if applicable, will be displayed at checkout.
  • Some orders may qualify for free shipping, depending on ongoing offers or product category.
  • COD (Cash on Delivery) orders may include additional charges.

4TRACKING YOUR ORDER

  • Once your order is shipped, you will receive an email or WhatsApp message with a tracking link.
  • Tracking updates may take up to 24 hours to reflect on the courier website.

5PACKAGING & SAFETY

We ensure secure packaging for all products:

  • Bubble wrap, foam sheets, corner protectors, and outer boxes for fragile items
  • Reinforced packaging for neon signs and acrylic products
  • Tamper-proof bags for smaller items

If the package appears tampered with, please record a video while opening it.

6DELIVERY ATTEMPTS

  • Courier partners usually make 2–3 delivery attempts.
  • If the customer is unreachable or the address is incorrect, the package may be returned to us.
  • Re-shipping charges may apply in such cases.

7LOST OR MISSING SHIPMENTS

If a package is reported lost in transit, we will:

  • Investigate with the courier, and
  • Provide a free replacement or full refund as applicable.

8INTERNATIONAL SHIPPING

  • International shipping charges vary based on country and weight.
  • Customs duties/taxes are to be borne by the customer.
  • Delivery timelines may vary from 10–20 working days.

9DELIVERY VERIFICATION REQUIREMENTS

For damage or defect claims, customers must provide:

  • An uncut unboxing video,
  • Clear photos/videos of the issue,
  • Claim raised within 48 hours of delivery.

10CONTACT US

For shipping-related questions:

📩Email: karthikay.knl@gmail.com

📞Phone/WhatsApp: +91-7056951313

🕒Support Hours: 10 AM – 7 PM (Mon–Sat)